Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of hostreva.com and the review dispute and removal services (the "Service") provided by NRR Consulting LLC, a Florida Limited Liability Company, 3833 Powerline Rd, Suite 201, Fort Lauderdale, FL 33309 ("we", "us", "our"). By submitting a request, placing an order, or otherwise using the Service, you ("you", "the Client") agree to these Terms. If you do not agree, do not use the Service.

2. Independence — No Affiliation with Airbnb

The Service is an independent third-party service. We are not affiliated with, endorsed by, sponsored by, or in any way officially connected to Airbnb, Inc. or any of its subsidiaries or affiliates. "Airbnb" and related names, marks, and logos are trademarks of their respective owners and are used only for descriptive, nominative purposes to identify the platform on which the Service operates.

3. Description of the Service

We assist hosts in reviewing, disputing, and seeking the removal of guest reviews that we assess to potentially violate the applicable platform's Content Policy, Review Policy, or related rules. This includes:

• Analyzing a review or listing situation you submit to us;
• Assessing whether grounds for a policy-based dispute exist;
• Preparing and submitting a dispute, and where applicable escalating a previously rejected dispute through the available platform channels;
• Monitoring the outcome and updating you.

The Service is a professional best-efforts dispute service. It is not a guarantee that any review will be removed (see Section 6).

4. Eligibility and Client Obligations

By using the Service, you confirm and agree that:

4.1 You are the host of the listing in question (or are authorized to act on the host's behalf) and are at least 18 years old and able to enter into a binding contract.

4.2 The information you provide — including the listing URL, review content, dates, and context — is accurate, complete, and truthful.

4.3 You will not be required to, and will not, share your Airbnb account password or full login credentials with us. The Service is performed without taking control of your account.

4.4 You will respond to reasonable requests for information needed to pursue your case in a timely manner. Delays caused by missing information are not our responsibility.

5. Acceptable Use — No Fraudulent or Misleading Claims

You agree that you will not use the Service to:

• Submit false, fabricated, or misleading statements to us or to the platform;
• Seek the removal of reviews that are truthful and policy-compliant solely because they are unfavorable;
• Retaliate against, harass, or attempt to identify or contact a guest in violation of any law or platform rule;
• Violate any applicable law, the platform's Terms of Service, or any third-party rights.

We dispute reviews on legitimate policy grounds only. We reserve the right to decline or discontinue any case we believe involves dishonest, abusive, or unlawful conduct, without refund of any non-refundable fees already disclosed to you.

6. No Guarantee of Outcome

6.1 The decision to remove or retain any review rests solely with the platform (e.g. Airbnb). We do not control and cannot guarantee that outcome.

6.2 We provide a success-based model: where we offer a success fee arrangement, the relevant success fee is only due if the targeted review is removed, as described in Section 7. Any free analysis or assessment carries no fee regardless of outcome.

6.3 Statistics, averages, turnaround times, or success rates shown on the website are historical estimates and are not a promise of results in your specific case.

7. Fees, Quotes and Payment

7.1 The initial analysis / case assessment is free unless explicitly stated otherwise in writing before you incur any cost.

7.2 The price for a removal engagement is presented to you before you commit, including via the price calculator on the website. Calculator results are non-binding estimates; the binding price is the one stated in your individual order confirmation.

7.3 Unless otherwise agreed in writing, fees are structured as success-based: if the targeted review is not removed, the success fee for that review is not owed ("no removal, no success fee"). Any separately disclosed non-refundable analysis or handling fees are stated up front.

7.4 Prices are in USD and exclusive of any applicable taxes unless stated otherwise. You are responsible for any taxes applicable to you.

7.5 Payment is due as stated in your order confirmation, via the payment methods offered. We use third-party payment processors; we do not store full payment card details.

8. Refunds

Because the core engagement is success-based, fees tied to a successful removal are only charged upon success. Any fee paid for a removal that we confirm did not occur will be refunded or not charged, as applicable. Non-refundable fees, if any, are disclosed in writing before you pay them.

9. Disclaimers

9.1 THE SERVICE AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 We do not warrant that the Service will achieve any particular result, that the website will be uninterrupted or error-free, or that any information provided constitutes legal advice. Nothing on the website or in the Service is legal advice.

10. Limitation of Liability

10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, our total aggregate liability arising out of or relating to the Service shall not exceed the total fees actually paid by you to us for the specific engagement giving rise to the claim.

10.2 We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost bookings, lost revenue, or loss of reputation, whether based in contract, tort, or otherwise, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless NRR Consulting LLC and its members, officers, and agents from any claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) information you provided that was inaccurate, false, or misleading; (b) your breach of these Terms or of any applicable law or platform rule; or (c) your misuse of the Service.

12. Intellectual Property

All content on the website (excluding third-party marks used nominatively) — including text, design, logos, and the price calculator — is owned by or licensed to NRR Consulting LLC and may not be copied, reproduced, or used without our prior written consent.

13. Term and Termination

Either party may terminate an engagement before submission of a dispute by written notice. We may suspend or terminate the Service immediately if you breach these Terms, provide false information, or act unlawfully. Sections that by their nature should survive termination (including 5, 9, 10, 11, 12, 14) survive.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules. The exclusive venue for any dispute shall be the state or federal courts located in Broward County, Florida, and you consent to personal jurisdiction there. Any mandatory consumer-protection rights available to you under the law of your country of residence remain unaffected.

15. Changes to These Terms

We may update these Terms from time to time. The version in force is the one published at hostreva.com at the time you place your order. Material changes will be communicated where required by law.

16. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

17. Contact

NRR Consulting LLC
3833 Powerline Rd, Suite 201
Fort Lauderdale, FL 33309, USA
Email: info@hostreva.com